Kessler & Sons Music
Christmas Trial Program

We by default offer a 3 day trial period on every instrument, but obviously when you are shopping for a Christmas present, this is not enough.

So in order to accommodate this, a new instrument* (low C bass clarinets, used and special order instruments are excluded from this policy) purchased between Saturday December 5, 2020 through Christmas (December 25) of 2020, can have the trial policy extended to Monday, December 28, 2020. If for any reason, the person that you purchased the instrument for is not 100% satisfied with it, then send it back for a full refund or exchange in accordance to our regular terms & conditions.

Customers MUST request this trial policy.

Please be aware that this is not an extended trial, this is solely for instruments that are being purchased for a Christmas present and will be wrapped and placed under the tree.

The intent of this policy is to allow gifts to be purchased with the intent of giving it as a gift for Christmas while maintaining the ability to return the gift if it is not to the giftee’s liking. This program is not an “extended trial” of product.

In the event that an instrument is returned, Kessler & Sons Music will inspect the instrument. If it is evident that the instrument was used for more than a normal 3 day use, Kessler & Sons Music reserves the right to charge a restocking fee or refuse the refund.

Our other Terms & Conditions will still apply.

*Christmas Trial Policy not available on Used or Special Order items.

Christmas 2020 Shipping Information

For orders, our “Standard Shipping” option (default on orders) is either going to be UPS Ground or USPS First Class Mail. PLEASE NOTE – We do need 24 hours to process and setup your order before shipment. If you are in a crunch, please CALL US before you order so we can advise on what we CAN do for you.

All air shipments must be placed over the phone/directly with us. We are not currently offering air shipment options on e-commerce orders due to a 500% increase in fraud online since Covid.

During Christmas, UPS and all shipping companies are very busy and as a result, change some of their policies during the Christmas shipping season. Here are a few items & dates to note when planning shipping for your musical needs!

Monday December 21, 2020

This is the Last Day to ship UPS 3rd Day Select for delivery before Christmas (delivery on Thursday, December 24th).

Tuesday December 22, 2020

UPS 3rd Day will NOT guarantee before Christmas but instead have a scheduled delivery date of Monday, December 28th.
UPS 2nd Day Air Important Information:
UPS 2nd Day Air will not have a 2 Day Money Back Guarantee. UPS 2nd Day Air packages shipped out Tuesday December 22nd will have a scheduled delivery day of Thursday December 24th.

Wednesday December 23, 2020

This is the Last Day to ship normal UPS Next Day Air for delivery before Christmas (delivery on Thursday, December 24th).

Special Notes on UPS Shipping during the Christmas Season
During the UPS Holiday Season, UPS adds some extra caveats to shipments. Here are the most pertinent:

  • Some UPS Ground packages that are a normal delivery of 3 or more days, an extra day in transit might be added.
  • UPS Ground shipments do not carry a guaranteed delivery date during this season.
  • UPS Air Packages with a promised delivery time will have an additional 90 minute extension on their normal delivery guarantees. For example, a package sent Next Day Air that would normally have a 10:30 am guarantee, will be extended to a Noon guarantee.
  • Full UPS 2020 Holiday Shipping Addendum Available at UPS.com

Kessler & Sons Music will only ship packages with the following options:

  • Direct Signature Required
  • Fully Insured
  • On First Time Customer Orders, We will ONLY ship to an address that is on file with the credit card company (or “Confirmed Address” with PayPal paid orders).

There are no exceptions to these rules.

Ground Shipping Times

Please note that UPS delivery days are Monday-Friday.
Do not use Saturday or Sunday in your delivery estimates as “days in transit”.