Terms & Conditions
- Damage to the merchandise by the customer’s own misuse.
- Accidental damage while merchandise is in customer’s possession.
- Special Order Items
- Reeds/Perishable Items
- Payment was made by American Express (more details below)
- Multiple Instruments were sent for trial by customer request (more details below)
The customer is responsible for inspecting the merchandise upon arrival. If damage has occurred in shipping, the customer MUST notify Kessler & Sons Music, Inc. immediately using the phone number provided inside the package or via e-mail so that Kessler & Sons Music, Inc. may instruct the customer on the steps that need to be taken. All claims of damage will have to be inspected by the Shipping company. Kessler & Sons Music, Inc. fully insures all packages up to or over the replacement value of the merchandise being shipped. Kessler & Sons Music, Inc. will not refund any item(s) damaged in shipping if the customer has failed to file a claim or has failed to meet any of the above mentioned conditions.
Any return that does not meet all criteria mentioned above may be subject to at least a 20% restocking fee. Kessler & Sons Music reserves the right to not allow for refund/return if return does not meet stated criteria.
Many banks will allow their customers to have 2 separate addresses on file because of the large amount of customers wanting to ship to different addresses (i.e. work, parents home, neighbor). In most cases, all a customer needs to do to add an alternate shipping address is call their bank.
Kessler & Sons Music almost exclusively ships instruments via UPS. All shipping costs will be pre-paid (unless otherwise specified by Kessler & Sons Music) by the customer. ALL shipments from Kessler & Sons Music require a direct signature. Items will not be shipped without a signature. There are no exceptions.
Kessler & Sons Music will also use the US Postal Service for some shipments.
Kessler & Sons Music ships accessory orders via USPS Priority Mail Service by default. UPS air options are also available (at customer’s expense).
Tracking Numbers & First Time Customer Orders:
On first time customer orders, Kessler & Sons Music will only deliver to an address that can be verified by the banking institution that processes the payment (billing address in the case of Credit Card purchase – “Confirmed Address” in case of PayPal processed order), as this serves as our only form of ID Verification. To guarantee delivery to this verified address, on first time customer orders, Kessler & Sons Music does not release tracking numbers. We will provide all tracking information services on customer request. This policy is in place to prevent fraud.
So for example, if a customer requests to try 3 instruments at $1,000.00 value each, we will end up paying $40-$60 more in processing fees than we would if the customer has us ship only 1 instrument. So regardless, in this case, the customer would be assessed a 2.5% restocking fee on the 2 additional instruments ($50).
The only exception is when the customer is paying by American Express, in which case our standard American Express Payment Terms (3% restocking fee on any item returned for refund) stated above would take precedence.
For more information on Kessler & Sons Music shipping & payment policies on international transactions, please click here.
International customers dealing with Kessler & Sons Music over eBay (as eBay user: “kesslermusic”) MUST pre-arrange all payment and shipping details with Kessler & Sons Music prior to bidding. If customer does not pre-arrange these details, Kessler & Sons Music has the right to refuse the transaction without any negative or neutral feedback retaliation from the customer. Should the customer post feedback of this sort, you agree to have this feedback removed. The ONLY acceptable proof of pre-arrangement is written e-mails.
It is understood that any purchase through Kessler & Sons Music, Inc. via the www.kesslermusic.com website or through any eBay auctions operating under eBay user “kesslermusic”, that the customer has already read and agreed to the terms above. Kessler & Sons Music is committed to 100% customer satisfaction but we need the help of the customer to do this. We ask that all customers do take the time to read these terms to ensure satisfaction. If the customer does not agree with the terms, they should exit the site.