Please Note – First Time Orders:
First Time orders will only ship to the billing address on file with your credit card / PayPal account (this does not apply to repeat customers). While our site will still attempt to authorize the charge, if the address doesn’t match, we will have to cancel the order. Our full policies can be found on the Terms & Conditions page. If you have any questions about this policy, please give us a call Toll Free at 1-888-830-0474 prior to placing the order.
Shipping Policy Changes for COVID19
Due to increased online fraud activities, we are suspending all Air Shipment options (UPS 3rd Day, 2nd Day & Next Day). Please note, all of our shipments are shipped with a “Restricted Delivery” which means that they cannot be re-routed mid-shipment by the customer. Only Kessler & Sons Music can re-route a shipment once it has gone out.
All Shipments Require a Signature
All packages are shipped with a signature required per our Terms & Conditions. There are no exceptions to this policy.