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Terms & Conditions
Sales from Kessler & Sons Music, Inc. (via the www.kesslermusic.com website, phone / e-mail orders or through any eBay auctions operating as eBay user “kesslermusic”, excludes special order items) are accompanied with a 3-day trial period. The customer is allowed 3 days (72 hours) from the date the merchandise is received (dates verified through UPS website and tracking numbers), to evaluate and test the merchandise. If the customer is not completely satisfied with the quality, condition, or overall playability of the instrument, they must notify Kessler & Sons Music inside the 3 day trial period before returning the product. Customer then can return product(s)for a full refund less Shipping and Handling charges with the following exceptions:
- Damage to the merchandise by the customer’s own misuse.
- Accidental damage while merchandise is in customer’s possession.
- Special Order Items
- Reeds/Perishable Items
- Payment was made by American Express (more details below)
- Multiple Instruments were sent for trial by customer request (more details below)
The customer is responsible for inspecting the merchandise upon arrival. If damage has occurred in shipping, the customer MUST notify Kessler & Sons Music, Inc. immediately using the phone number provided inside the package or via e-mail so that Kessler & Sons Music, Inc. may instruct the customer on the steps that need to be taken. All claims of damage will have to be inspected by the Shipping company. Kessler & Sons Music, Inc. fully insures all packages up to or over the replacement value of the merchandise being shipped. Kessler & Sons Music, Inc. will not refund any item(s) damaged in shipping if the customer has failed to file a claim or has failed to meet any of the above mentioned conditions.
Any return that does not meet all criteria mentioned above may be subject to at least a 20% restocking fee. Kessler & Sons Music reserves the right to not allow for refund/return if return does not meet stated criteria.
Kessler & Sons Music gladly accepts all major credit cards. However, we can only ship to addresses that are verified by the issuing bank. This has to be either the actual Billing Address with the issuing bank or an “Alternate Shipping Address” that is on file with the issuing bank for that card. There are no exceptions to this rule.
Many banks will allow their customers to have 2 separate addresses on file because of the large amount of customers wanting to ship to different addresses (i.e. work, parents home, neighbor). In most cases, all a customer needs to do to add an alternate shipping address is call their bank.
Kessler & Sons Music gladly accepts American Express. We can only ship to addresses that are verified by the issuing bank. This has to be either the actual Billing Address with the issuing bank or an “Alternate Shipping Address” that is on file with the issuing bank for that card. There are no exceptions to this rule.
Refunds – American Express does not refund the dealer transaction fees if we refund money on an American Express card. These transaction fees average around 3% of the total sale paid for by Kessler & Sons Music. With the other payment methods accepted, Kessler & Sons Music is also refunded our transaction fee. Because of this, if a customer decides to pay with American Express and later decides to return an item for a refund, there will be a 3% restocking fee to cover this charge.
Due to a high rate of fraud, Kessler & Sons Music unfortunately does not accept Personal Checks, Money Orders or Cashier’s Checks for out of state orders.
Kessler & Sons Music almost exclusively ships instruments via UPS. All shipping costs will be pre-paid (unless otherwise specified by Kessler & Sons Music) by the customer. ALL shipments from Kessler & Sons Music require a direct signature. Items will not be shipped without a signature. There are no exceptions.
Kessler & Sons Music will also use the US Postal Service for some shipments.
Kessler & Sons Music ships accessory orders via USPS Priority Mail Service by default. UPS air options are also available (at customer’s expense).
Tracking Numbers & First Time Customer Orders:
On first time customer orders, Kessler & Sons Music will only deliver to an address that can be verified by the banking institution that processes the payment (billing address in the case of Credit Card purchase – “Confirmed Address” in case of PayPal processed order), as this serves as our only form of ID Verification. To guarantee delivery to this verified address, on first time customer orders, Kessler & Sons Music does not release tracking numbers. We will provide all tracking information services on customer request. This policy is in place to prevent fraud.
Customers may request to try multiple instruments. However, this process increases the credit card processing fees for the merchant as we are charged 2-3% depending on the card used for purchase. These fees are not refunded to us when we refund the payment to a customer. So starting 11/9/12, we will impose a 2.5% automatic restocking fee on all additional instrument refunds regardless of whether the customer keeps one of the instruments or not.
So for example, if a customer requests to try 3 instruments at $1,000.00 value each, we will end up paying $40-$60 more in processing fees than we would if the customer has us ship only 1 instrument. So regardless, in this case, the customer would be assessed a 2.5% restocking fee on the 2 additional instruments ($50).
The only exception is when the customer is paying by American Express, in which case our standard American Express Payment Terms (3% restocking fee on any item returned for refund) stated above would take precedence.
In addition to standard terms, on a first time national rental account, we will only ship to the address that was verified through TransUnion during the approval process. This address must also match the address that is on file with the credit card used for payment. There are no exceptions.
All International Transactions must be paid with either an International Money Order or Direct Bank Wire Transfer. Credit Cards will NOT be accepted for any International Transaction. The customer will be responsible for any and all applicable Taxes or fees associated with the shipment. International transactions will be shipped via the United States Postal Service (www.usps.com) or through UPS (www.ups.com) at the sole discretion of Kessler & Sons Music. All costs for shipping we will be prepaid by the buyer. The method of shipment for International Transactions will be solely at the discretion of Kessler & Sons Music.
For more information on Kessler & Sons Music shipping & payment policies on international transactions, please click here.
International customers dealing with Kessler & Sons Music over eBay (as eBay user: “kesslermusic”) MUST pre-arrange all payment and shipping details with Kessler & Sons Music prior to bidding. If customer does not pre-arrange these details, Kessler & Sons Music has the right to refuse the transaction without any negative or neutral feedback retaliation from the customer. Should the customer post feedback of this sort, you agree to have this feedback removed. The ONLY acceptable proof of pre-arrangement is written e-mails.
It is understood that any purchase through Kessler & Sons Music, Inc. via the www.kesslermusic.com website or through any eBay auctions operating under eBay user “kesslermusic”, that the customer has already read and agreed to the terms above. Kessler & Sons Music is committed to 100% customer satisfaction but we need the help of the customer to do this. We ask that all customers do take the time to read these terms to ensure satisfaction. If the customer does not agree with the terms, they should exit the site.
All eBay auctions listed by Kessler & Sons Music DBA “kesslermusic” are listed with shipping ONLY to the USA. However, Kessler & Sons Music reserves the right to allow international bidders who are pre-approved via e-mail by Kessler & Sons Music to bid on select auctions. eBay members outside of the USA who bid on auctions being offered by “kesslermusic” without this pre-approval risk their bids being cancelled and agree that no action can be taken against “kesslermusic” for such bid cancellation.